Cancellation Policy

We do not hold stock. Every order is placed by hand with our supplier in Tamil Nadu shortly after you buy, so what we can do about a cancellation depends on how far it has already travelled.

Before we place it with the supplier

Full cancellation, full refund, no charge. Email us with your order number as soon as you can. Orders are usually placed with the supplier within one working day, so this window is short — and remember Indian business hours are nine and a half to twelve and a half hours ahead of the US.

After we have placed it, before dispatch

We will ask our supplier to cancel. They usually can, and if they do you get a full refund.

If the saree has already been cut, packed or committed we may not be able to, and it becomes a return instead once it reaches you. We will tell you which it is rather than leave you guessing.

After dispatch

The parcel cannot be recalled mid-flight. Refuse delivery or accept it and start a return — see the returns and refunds policy.

Cancellations by us

We may cancel and refund an order in full if the saree turns out to be unavailable, if we cannot ship to your address, or if we suspect fraud. You get your money back in full and we will tell you why.

If a piece sells out between your order and our placing it — a real possibility with single-piece stock we do not hold — that is the most likely reason you will hear from us, and we will offer alternatives before refunding.

How to cancel

Use the contact page or reply to your order confirmation email. Quote your order number. We reply within one business day.