Frequently Asked Questions

About the sarees

**What am I actually buying?**
A Kanchipuram silk saree, woven in and around Kanchipuram in Tamil Nadu. Every piece we currently stock carries a Silk Mark tag, which is the Indian textile board's certification that the cloth is genuine silk.

**Is the zari real gold?**
We do not claim to know. Our supplier records each saree's zari — the metallic thread — as gold, as silver, or records none at all, and our listing repeats exactly that and nothing more. We are not able to assay the thread, so we will not tell you it is pure and we will not tell you it is not. Where a saree has no metallic thread at all we say so plainly on the listing.

**Does a blouse piece come with it?**
On most sarees, yes, and the listing says which color. The details table on every product page states it either way. Blouse pieces are unstitched — a tailor makes them up to your measurements.

**Why can I zoom into some sarees and not others?**
The zoom needs a photograph at least 2000 pixels wide to show you thread rather than blur. Our supplier's photographs vary in size, and about a quarter of our catalog is below that. On those we do not offer the zoom at all rather than enlarge a small picture and call it detail.

**Are these bridal sarees?**
No, and deliberately so. These are for the wedding you are attending and for festivals. Bridal Kanchipurams start at several times this price.

**Whose photographs are these?**
Our supplier's, taken by them in Tamil Nadu and used with their permission. They are not our own studio work.

Ordering and delivery

**Where do you ship?**
To addresses in the United States. Your saree ships directly from our supplier in Tamil Nadu.

**How long does delivery take?**
We have not fixed a guaranteed window and will not invent one. International post from India varies. Expect a few weeks rather than a few days. See the shipping policy.

**Will I pay customs duty?**
Possibly. You are the importer of record and US Customs may charge duty on textile imports, payable by you on delivery. We declare every parcel at its true value.

**How do I track my order?**
If you have an account, open **My Orders** — the tracking number and status are there. If you checked out as a guest, use the guest order lookup linked in the footer with your order number and the email you ordered with. Dispatch emails also carry a direct link.

**My tracking number is not moving.**
International tracking commonly takes two or three days to start showing movement after dispatch. That is normal and does not mean the parcel is lost.

Returns and changes

**Can I return a saree?**
Unworn, within 14 days of delivery. Return postage to India is at your cost. See the returns and refunds policy.

**Can I cancel?**
Before we have placed the order with our supplier, yes, in full. After that it depends on how far it has got. See the cancellation policy.

**It arrived damaged or is not what the listing described.**
That is on us. Email a photograph and we will make it right.

Still stuck

Use the contact page. We reply within one business day.